Position Summary
Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.
Key Responsibilities
Cash Applications (Primary Responsibility)
• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
• Reconcile customer accounts and maintain accurate balances.
Collections & Accounts Receivable
• Monitor aging reports and proactively follow up on past-due accounts.
• Conduct collection calls and email correspondence to collect outstanding balances.
• Send out statements on the 25th day of each month (email/print) to customers.
AR Email Management
• Manage the Accounts Receivable shared mailbox.
• Respond promptly to inquiries related to invoices, statements, payments, and account balances.
• Coordinate with internal departments to ensure timely resolution of customer requests.
Customer Service & Issue Resolution
• Investigate billing disputes and customer concerns.
• Work with Store managers to resolve issues impacting payment.
• Maintain strong customer relationships while supporting company collection goals.
• Ad hoc reporting as needed.
Qualifications
• 2+ years of Accounts Receivable experience.
• Strong cash application experience in a high-volume environment (required).
• Collections experience and customer account management skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills.
• Epicor ERP experience preferred.
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