Job Description

Group Air Specialist

Love travel? Passionate about customer service? Detail-obsessed? If you are a driven person who believes travel changes lives, we'd love to hear from you! Fly My Group is a leading provider of group and individual airfare services. The Fly My Group team is unlike any other because we are composed solely of passionate people that always work hard to generate a positive experience for every customer they encounter, every time!

We are currently seeking passionate and outgoing Group Air Specialists to join our Burnsville, MN and Bozeman, MT office. Our team works to provide excellent customer service to our clients by managing group airfare. Travel can be a daunting task and our team takes out the stress of air travel while building long lasting relationships with our clients.

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic.

What You Will Do:

• Build strong relationships with clients by booking, selling, and managing group airfare from beginning to end.
• Negotiate competitive group airfare rates and terms to give our customers the best deals.
• Effectively and quickly communicate and manage group bookings, deadlines, and invoices.
• Price shop and monitor every group for better fares and itineraries.
• Provide over-the-top, positive "wow factor" support to customers via email and over the phone.
• Develop and maintain strong relationships with customers by anticipating and effectively responding to service issues and requests.
• Actively contribute to our supportive and positive team.
• Other duties as assigned that positively impact our customers and company.

Requirements:

• A customer-service background, ideally in an office environment.
• A knack for organization and multitasking: juggling multiple bookings, deadlines, and details for multiple groups with accuracy and ease.
• Strong communication skills: whether it's crafting a friendly and professional email or talking directly to our clients, effective communication towards clients, peers, and management is a must.
• A positive, can-do attitude: we only look for positive and collaborative individuals to join our team!
• Strong proficiency with Gmail, Microsoft, and other online business tools.
• Strong problem-solving and basic math skills.
• Thrives both independently and in a team environment.
• GDS experience is preferred, but not required.
• High school diploma or equivalent: we value attitude, customer service, and skills.
• This full-time role is based onsite at our Burnsville, MN office, with typical hours from 8:30am to 5:00pm, Monday to Friday.

Why You'll Love Working Here:

• 4-Day Forecast: For part of the summer, our team will enjoy 4-day workweeks (with Monday or Friday off), while still being paid for five. Summer's short—consider this our forecast for sunny days and long weekends!
• Amazing Team Culture: we're a fun, supportive group that believes work should be enjoyable and rewarding.
• Growth & Learning: we invest in our people and provide hands-on training. This is a great opportunity for someone who is looking to kick-start their career in the travel industry at a growing company!
• Regular Team Events: collaboration and connection is important to us and we have several office events/activities throughout the year.
• Opportunity to travel & travel work perks .
• Bonus Pay opportunities at mid-year and end-of-year.
• Make a Real Impact: this role directly helps groups travel with ease and connects them to memories that last a lifetime.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) & 401(k) Matching
• Paid Parental Leave
• Paid Time Off & Company-Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability

Looking for a career that can change the world? We'd love to hear from you!

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