Job Description

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. Takes necessary steps to ensure the safety and security of operations. Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Staffs various posts as assigned. Coordinates with Surveillance on monitoring critical areas. Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets. Monitors and controls guest access to and from the vessels or non‑public areas. Helps to arrest and/or physically restrain a resistant individual. Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity. Other duties as assigned. Requirements Must be at least 21 years of age. High School Diploma or GED equivalent required. Previous experience in a guest service‑related field required. Must understand and speak the English language. This position is required to drive a company vehicle and adhere to the company MVR policy. Must have a valid Illinois Drivers License. Must have the ability to remain calm in emergency or stressful situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally. Must possess a physical fitness level to control and restrain unruly guests. #J-18808-Ljbffr

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